Privacy Policy

Privacy Policy

Last updated: July 2026

1. Introduction

Vanilla MG Export, operating under the trade name Vanilla MG, places great importance on the protection of your personal data and respect for your privacy.
This privacy policy explains the data we collect, the reasons for its use, the conditions under which it may be shared, and your rights.

2. Data Controller

The data controller for the personal data collected on this website is:

Vanilla MG Export
Trade name: Vanilla MG
Block 18/2, 67 Ha North-West
Analamanga 101, Antananarivo – Madagascar
Email: export@vanilla.mg
Telephone and WhatsApp: +261 34 53 186 36
Website: www.vanilla.mg

3. Personal Data Collected

Depending on your use of the website and the services requested, we may collect the following data:
first and last name;
company name and job title;
postal and delivery address;
email address;
telephone or WhatsApp number;
country of residence or business activity;
information related to quote requests and orders;
preferences regarding products, quantities, and packaging;
information necessary for invoicing and payment;

Exchanges conducted via email, telephone, WhatsApp, or contact form;

technical browsing data, such as IP address, browser type, device used, and pages viewed.
Vanilla MG does not store full credit card numbers. Payments are processed by secure payment providers according to their own privacy policies.

4. Purposes of Processing

Your personal data may be used to:

respond to your inquiries;
prepare and send personalized quotes;
create and manage your customer account;
process, invoice, and track your orders;
organize the preparation, shipping, and delivery of goods;
provide after-sales service and maintain the business relationship;
communicate with you about our products and services, with your consent where required;
improve the website's operation, security, and performance;
prevent fraud, abuse, and security incidents;

Vanilla MG does not store full credit card numbers. Payments are processed by secure payment providers according to their own privacy policies. to comply with our administrative, accounting, tax, customs, and legal obligations.

5. Legal basis for processing

Depending on the nature of the processing, the use of your data is based on:
the performance of a contract or pre-contractual measures, particularly for quotes and orders;
compliance with our legal and regulatory obligations;
Vanilla MG's legitimate interest in ensuring website security, improving its services, and developing its business relationships;
your consent, particularly for certain marketing communications and certain cookies.
When processing is based on your consent, you may withdraw it at any time.

6. Data retention period

Your personal data is retained only for the period necessary to fulfill the purposes for which it was collected.
Some information may be retained for a longer period when necessary to comply with a legal, accounting, tax, or customs obligation, or to protect our rights in the event of a dispute.
Upon expiry of the applicable period, the data is deleted, anonymized, or securely archived.

7. Data Recipients

Your data is accessible only to authorized personnel within Vanilla MG and to service providers necessary for the performance of our services, including:
carriers and delivery services;
freight forwarders and logistics partners;
payment providers and banks;
hosting, maintenance, and IT security providers;
communication service providers;
accounting, administrative, or legal services; and
administrative, tax, customs, or judicial authorities when required by law.
These recipients receive only the information necessary to fulfill their assigned tasks.
Vanilla MG does not sell or rent your personal data to third parties.

8. International Data Transfers

Due to the international nature of our business, some data may be transferred to service providers or partners located in other countries, particularly for payment, shipping, and delivery. When necessary, Vanilla MG takes reasonable steps to ensure that these transfers are carried out in accordance with applicable data protection regulations.

9. Data Security

Vanilla MG implements reasonable technical and organizational measures to protect your personal data against:
unauthorized access;
loss or destruction;
unauthorized alteration;
Accidental or unlawful disclosure;
any other unauthorized use.
However, no electronic transmission or storage system can guarantee absolute security.

10. Your Rights

Depending on the legislation applicable to your situation, you may request:

access to your personal data;
rectification of inaccurate or incomplete data;
erasure of your data where applicable;
restriction of its processing;
objection to certain processing;
data portability where applicable;
withdrawal of your consent at any time;
cessation of marketing communications.
To exercise your rights, contact us at the following address: export@vanilla.mg.
To protect your information, we may ask you for information to verify your identity. You may also lodge a complaint with the competent data protection authority.

11. Cookies and Similar Technologies

The Vanilla MG website may use:

cookies strictly necessary for its operation;
cookies to remember your preferences;
audience measurement and statistical cookies;
cookies related to services or content offered by third parties.

Non-essential cookies are only placed after obtaining your consent, when required. You can accept, refuse, or modify your preferences at any time using the cookie management tool available on the website.
Simply configuring your browser is not always sufficient to obtain valid consent: the website must offer a genuine choice allowing you to accept or refuse non-essential cookies with the same ease. The CNIL (French Data Protection Authority) specifies this in its recommendations.

12. Marketing Communications

When you subscribe to our newsletter or agree to receive our offers, we may use your email address to inform you about our products, availability, and news.
You can unsubscribe at any time using the link provided in each message or by writing to export@vanilla.mg.

13. Links to Third-Party Sites

Our site may contain links to sites or services operated by third parties. Vanilla MG is not responsible for their data protection practices. We encourage you to review their own privacy policies.

14. Policy Changes

Vanilla MG may modify this policy to reflect legal, technical, or commercial developments.
The most recent version, along with its update date, is always available at www.vanilla.mg.

15. Contact Us

For any questions regarding this policy or the use of your personal data:

Vanilla MG
Email: export@vanilla.mg
Phone and WhatsApp: +261 34 53 186 36
Website: www.vanilla.mg